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Service & Maintenance
Remote diagnostics that solve most faults on the first call, field service when the machine needs hands on it, and preventive maintenance that stops the failure from happening in the first place.
Remote diagnostics first
On-site field service
Scheduled PM programs
7a–6p CT
Support Hours, Mon–Fri
Phone First
Live Technician, Not a Queue
US-Based
Service Technicians
Scheduled
Preventive Maintenance
What Service Covers
A fiber laser is a laser source, a cutting head, a motion system, a chiller, a gas train, an extraction system, and a control — and any one of them can put the machine down. Our technicians support the complete installation rather than pointing at whichever subsystem was not sold by us.
Laser source and fiber delivery diagnostics
Cutting head service — optics, nozzle alignment, focus calibration
Motion system: axis calibration, drives, rails, and lubrication
Chiller, gas delivery, and extraction troubleshooting
Control system, alarm-code interpretation, and parameter recovery
Cut-quality tuning against your specific materials
Maintenance Programs
Coverage options are built around how hard you run the machine. Scope, visit frequency, and pricing are confirmed in writing before anything starts.
Included with every machine. Phone and email access to US-based technicians during business hours, remote diagnostics, parts ordering, and warranty administration for your coverage period.
Included with purchase
Scheduled on-site visits on an agreed interval — typically annual or semi-annual depending on duty cycle. Optics inspection, axis calibration, chiller and gas service, wear-part review, and a written condition report.
Scheduled visits, agreed interval
For shops where the laser is the bottleneck. Adds priority scheduling for field service dispatch and can be paired with an on-site spares kit so common wear items are already on your shelf.
For single-machine production floors
Program availability, visit frequency, response targets, and pricing depend on your machine, configuration, duty cycle, and location. Ask us to quote coverage for your specific installation.
Root Cause, Not Band-Aid
Recurring dross, wandering focus, or a nozzle that keeps crashing is almost never bad luck. Our technicians log root cause on every call so the pattern gets addressed — a gas purity problem, a fixturing habit, an assist-pressure parameter — instead of consuming another set of consumables every month.
Stock the Right SparesOwner Maintenance
Most laser reliability is decided by routine housekeeping. Your machine's manual sets the authoritative schedule — this is the general shape of it.
Inspect the protective window and nozzle for spatter, check assist-gas pressure, clear slats and the scrap drawer, and confirm the chiller is at temperature.
Clean the cutting head exterior and bellows, blow out the cabinet filters, check rail and rack cleanliness, and inspect the slat condition for cut-through.
Lubricate the motion system per the manual, verify axis squareness with a test cut, inspect chiller coolant level and quality, and review consumable wear rates.
Deep-clean the extraction system, service filters, inspect gas lines and regulators for leaks, and check that safety interlocks and E-stops still function.
Full preventive maintenance visit: optics inspection, calibration verification, chiller service, electrical inspection, and a documented condition report.
Replace nozzles, protective windows, and ceramic rings on wear — not on a calendar. Cut quality degrading before end-of-shift is the usual tell.
Always follow the maintenance schedule in your machine's documentation. Intervals vary by model, laser power, duty cycle, material mix, and shop environment.
Faster Resolution
Two minutes of preparation regularly turns a dispatch into a phone fix.
| Machine & serial | Model name and the serial number from the machine's data plate. |
|---|---|
| Alarm codes | The exact code and message on the control — a photo of the screen is ideal. |
| What changed | New material, new supplier, new gas bottle, new operator, recent maintenance, a crash. Something almost always changed. |
| Material & thickness | Alloy, gauge, and surface condition of the part that is failing to cut. |
| Consumable age | How long the current nozzle and protective window have been in service. |
| A sample part | Photos of the cut edge — top, bottom, and the dross — tell a technician a great deal. |
| Gas & chiller | Assist-gas type and pressure at the machine, and the chiller's current temperature and any of its own alarms. |
Support: (847) 283-7035 · [email protected] · Mon–Fri 7:00a – 6:00p CT
Also In Support
Nozzles, protective windows, ceramics, and filters stocked in the United States and shipped from US inventory.
View Parts →
Trained operators cause fewer service calls. On-site training at commissioning plus refresher and new-hire sessions.
View Training →
Maintenance schedules, cut charts, facility-prep checklists, and safety documentation for your machine.
View Resources →
Call (847) 283-7035 during business hours for support. To quote a maintenance program or a new machine, send us the details and we will come back with a real number.
Tell us what you run. A real quote in one business day.
