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Support & Service
Service, parts, training, and documentation — run out of the United States by people who know your machine because they helped commission it. Downtime is the only laser spec that shows up on your P&L.
Support Mon–Fri 7a–6p CT
Remote diagnostics first
Parts stocked in the US
7a–6p CT
Support Hours, Mon–Fri
Remote
First-Line Diagnostics
On-Site
Field Service Available
In Stock
Consumables & Wear Parts
Support Areas
Whether you need a technician, a nozzle, a trained operator, or a manual at 6am — start here.
Remote diagnostics, on-site field service, and preventive maintenance programs that keep beam quality, cut edge, and positioning inside spec.
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Nozzles, protective windows, ceramic rings, lenses, and filters — stocked in the United States and shipped from US inventory.
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Hands-on training at commissioning, refresher and new-hire sessions, plus programming and nesting instruction for your production software.
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Spec sheets, cut charts, maintenance schedules, facility-prep checklists, and safety references — request the documentation set for your machine.
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Getting Help
No ticket purgatory. Here is the sequence when something goes wrong on your floor.
Reach support during business hours by phone or email. Have your machine model, serial number, and any alarm codes on screen ready.
Most faults are parameter, consumable, gas, or optics issues that a technician can identify remotely — often while you are still on the phone.
If a part is needed, we ship from US stock where available. If hands are needed on the machine, we schedule a field service visit.
We confirm the machine is cutting to spec again and note the root cause, so a recurring problem gets solved rather than repeatedly patched.
Before You Need Us
Most unplanned laser downtime traces back to consumables run past their life, contaminated optics, or gas and chiller maintenance that slipped. A preventive maintenance program and a shelf of the right spares prevent the majority of it.
See Maintenance ProgramsIncluded With Every Machine
These are not add-ons quoted after the fact — they come with the machine.
Delivery, rigging coordination, leveling, power and gas connection, and full commissioning by our technicians.
Hands-on instruction for your operators at your facility, on your material, during the commissioning visit.
Operating manual, maintenance schedule, cut parameters, and safety documentation for your specific configuration.
A phone number that reaches US-based technicians during business hours — the same team that commissioned your machine.
Existing owners: call (847) 283-7035 during business hours. Considering a machine: tell us what you cut and we will quote it — support included.
Tell us what you run. A real quote in one business day.
